Please arrive 15 minutes early to fill out and complete any necessary forms
New patient? Save time by filling out the New Patient Form before arriving, available for download below.
New Patient Health Details Form
Records Transfer Request Form
The records transfer request form is for those patients wanting to have their past medical records sent through to our surgery. This can be helpful for you doctor to look over past medical history and medications to help with any current conditions. Once completed it can be given to our receptionists who will fax it through to your previous doctor.
Please disclose this information at time of booking.
Additional paperwork will be needed to be provided to our medical team.
Important:
• Please arrive 10-15 minutes before your appointment
Bring your:
Please have the following available:
• Any details of current medical conditions
• Details of any medication schedule you are currently administrating
• Any referral letters
• Completed medical forms. Please see below our downloadable forms.
You are welcome to bring a friend or relative
Children and Young Teens:
• Children under 12 must be accompanied by a parent or guardian
• It is preferable that mature minors (ages 13 – 16) be accompanied by a parent or guardian, but not required.
Prema House Medical Centre is a bulk billing medical centre.
Excluded from Bulk billing:
Our time, as is yours, is very valuable and if you fail to show up for an appointment, a DNA fee of $50.00 will apply and you will not be able to see a doctor at this clinic until the fee has been paid.
This practice will contact you by phone in the case of all urgent test abnormalities; otherwise an appointment with your doctor is required to receive your results.
Successful medical care requires an ongoing collaborative effort between Patients and Doctors.
As a patient of Prema House Medical Centre you have a right to:
As a client of this practice we ask you to:
Prema House Family Medical Centre endeavours to provide a comprehensive service of a high standard for patients. Occasionally, we may invite you to complete a questionnaire to identify areas that can improve our service. Please let us know if we are doing well, also if you have a complaint or suggestion about any aspect of your care, we would like to hear about it.
Please discuss any concerns in person with your Doctor, leaving a note in our suggestion box or the Practice Manager via email at prema@premahouse.com.au If you wish to make a complaint outside of the practice, please contact:
Health Care Complaints Commission
Locked Bag 18
Strawberry Hills NSW 2012
Phone: 1800 043 159
At Prema House Medical Centre we carried out a patient survey (The Practice Accreditation and Improvment Survey and asked for your honest opinions on the service we provide. We listened to your concerns and have taken a number of actions to make improvments to patient care where you feel it would be most useful.
The results of the survey can be downloaded via the buttons below.
2 Convenient Locations
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